“plumemalice.com” refers to an electronic service accessible via the internet to any internet user (the “User”). This service is identified by the domain name www.plumemalice.com, including internal and external hyperlinks.
This service allows users (or customers), whether professional or non-professional, to purchase products or services offered on the website from “plumemalice.com”.
These Terms and Conditions of Sale apply to all legal transactions relating to the products or services offered on the “plumemalice.com” website to users (or customers) worldwide.
Any purchase of a product or service through this website implies the Buyer’s full and unconditional acceptance of these Terms and Conditions of Sale.
These terms shall prevail over any other general or specific terms not expressly accepted by “plumemalice.com”.
“plumemalice.com” reserves the right to modify its Terms and Conditions of Sale at any time. In such case, the applicable terms will be those in effect on the date the Buyer places the order.
If any provision of these terms is deemed invalid, null, or unenforceable, the remaining provisions shall remain fully in force.
1. Order
The products and services offered are those listed in the catalog published on “plumemalice.com”.
These products are available while supplies last.
Digital products are made available to the Buyer for an unlimited period. In the event a purchased digital product becomes unavailable, the Buyer may contact “plumemalice.com” to request that the product be made available again. Under no circumstances may the Buyer request a refund or compensation.
The User or Customer may review the products offered on the “plumemalice.com” website.
The User or Customer declares that they are at least 18 years old.
To place an order, the User or Customer must first identify themselves by creating an account.
To do so, they will complete an online form and provide the information required for identification, including (where applicable) last name, first name, postal address, and default shipping address.
The User or Customer must choose a username and password, which are personal and confidential. The User is solely responsible for the use of their username and password.
The User or Customer must provide a valid personal email address that they are authorized to access and use.
The User or Customer may delete their account at any time by emailing “plumemalice.com” at [email protected].
As soon as the User or Customer becomes aware that a third party has obtained their access codes without their knowledge, they must inform ADSO DIFFUSION without delay. Registered office: 41 rue Jean-Henri Fabre, Lot 5, 84150 Jonquières, France. SIRET: 800 813 313 00015, or via the website www.plumemalice.com.
The User or Customer acknowledges and agrees that entering their login credentials constitutes proof of identity and commitment.
After selecting the products offered on www.plumemalice.com, the User or Customer will confirm the order based on an on-screen summary by clicking to indicate their commitment, awareness, and acceptance of these Terms and Conditions of Sale.
If the User or Customer wishes to pay by credit card and this method is available, they must enter their card number (as defined in Section 3 below) and the card’s expiration date before clicking to confirm.
From that moment, the order is recorded and becomes irrevocable on the User’s or Customer’s part.
An order number will be provided to the User or Customer.
If the User or Customer provides photos for the production of their order, they guarantee to “plumemalice.com” that they are the source/owner of the photos and that they are free of third-party rights. The Customer indemnifies “plumemalice.com” against any claims from third parties relating to the use of the photos.
In the case of photos of minors under 18, the Customer declares that they have the express authorization of the minor’s parents or legal guardians to use the photos for the production of a personalized product.
“plumemalice.com” may temporarily refuse to process the order if the photos provided by the User or Customer cannot be used. In that case, “plumemalice.com” will request new photos in order to produce the order.
“plumemalice.com” declines all responsibility for the reproduction on ordered items of photographs protected by intellectual property laws and reserves the right to refuse to reproduce any photo that appears to violate applicable laws or that is violent, pornographic, racist, denialist, or otherwise contrary to public decency or morals, by canceling the order.
“plumemalice.com” will use the Customer’s photos solely for producing the order and will not retain them.
All complaints, exchange requests, or refund requests must be made by mail to: 41 rue Jean-Henri Fabre, Lot 5, 84150 Jonquières, France, or by email to: [email protected]
In accordance with French Law No. 78-17 of January 6, 1978 on data processing, data files, and individual liberties, the User or Customer has the right to access and correct personal data concerning them.
2. Delivery and Returns
Deliveries are made to the address indicated on the order form and must be within the agreed geographic area.
Deliveries are made no later than 30 days after payment has been validated.
“plumemalice.com” may restrict delivery locations, including for geographic reasons.
Products travel at the risk of the User or Customer, even when shipping or returns are sent with postage paid.
It is the User’s or Customer’s responsibility to make any necessary reservations and to pursue any claims against carriers in the event of damage or missing items.
When the User or Customer orders multiple products with different delivery times, the longest delivery time shall apply.
Delivery times are provided for information purposes only. “plumemalice.com” reserves the right to extend order preparation times for any customizable item in cases of force majeure.
“plumemalice.com” is not responsible for carrier delivery delays, and no compensation may be claimed in the event of delay or delivery error caused by the carrier.
Returns are not accepted. Any customizable item will not be returned or exchanged and cannot be refunded.
Delivery times are estimates and may be extended due to customs clearance procedures in the destination country.
Customs duties and import taxes (International orders)
For deliveries outside the European Union (including the United States, Canada, UK for examples) orders may be subject to import duties, customs clearance fees, local taxes or other charges imposed by the destination country.
These fees are not included in the product price or shipping costs displayed at checkout and remain the sole responsibility of the Customer.
The Customer agrees to pay any additional charges required for customs clearance. Refusal to pay such charges may result in the parcel being returned or destroyed, without refund of the order.
3. Pricing and Payment Terms
Payment is due at the time the order is placed.
Payments may be made by check or by credit card. Credit card payments are processed through PayPal’s secure system using the SSL (Secure Socket Layer) protocol, so transmitted information is encrypted and cannot be accessed by third parties during transmission over the network.
Order validation using the credit card number and expiration date constitutes authorization to pay the total price including taxes, which the payment server transmits to the User’s or Customer’s credit institution.
For payments by check, “plumemalice.com” reserves the right to cancel the order if no check is received within 30 days following the Customer’s order. The order will only be validated and processed upon receipt of the check.
4. Warranty
Warranty conditions depend on compliance with the usage conditions for “plumemalice.com” products, according to the recommendations set out in any documentation, license, or user manual provided (where applicable).
5. Liability
In the online sales process, “plumemalice.com” is subject only to a best-efforts obligation. Its liability cannot be engaged for damages resulting from the use of the internet network, such as data loss, intrusion, viruses, service interruption, or other involuntary issues, or in cases of force majeure.
“plumemalice.com” cannot be held liable for any damages or costs that may arise from the purchase of products.
6. Intellectual Property
Any product protected by intellectual property rights and made available through the “plumemalice.com” website remains, without reservation, the intellectual property of “plumemalice.com”. Any reproduction is subject to prior express authorization from “plumemalice.com”. All graphics on the website are provided for illustrative purposes only.
The logo, the website, the products designed by “plumemalice.com”, and their names are the exclusive property of “plumemalice.com”.
Digital products must not be distributed by the User or Customer, even partially, on the internet or any other medium without the prior express authorization of “plumemalice.com”.
7. Termination Clause and Retention of Title
In the event of total or partial non-performance of obligations by a party, the contract binding “plumemalice.com” to the User or Customer will be terminated automatically without any specific formality or prior notice, and without prejudice to any damages that may be claimed from the defaulting party.
“plumemalice.com” retains ownership of the products sold until full payment of the price (principal and any ancillary charges) has been received. In the event of full or partial non-payment of an installment, “plumemalice.com” may, without prior notice, reclaim the product and its accessories. It will retain, as liquidated damages, all sums already paid by the User or Customer, without prejudice to full compensation for the damage.
If the product has deteriorated or been destroyed while in the possession of the User or Customer, the User or Customer will bear the consequences. Risk transfers upon delivery. The User or Customer therefore agrees to take out all necessary insurance to ensure appropriate compensation to “plumemalice.com” in such cases.
8. Governing Law
This contract is governed by French law.
In the event of a dispute, only French courts shall have jurisdiction.
In the event of a complaint relating to an order, the User or Customer may contact “plumemalice.com” customer service to attempt an amicable resolution.
9. Legal Obligations
The User or Customer will have access to these Terms and Conditions of Sale on the online store within the “plumemalice.com” website.
The online store complies with the following conditions:
- It clearly states the website’s identity, including the company name, registered office address, and the address of the establishment responsible for the offer.
- In accordance with applicable law, offers are detailed and accurately reflect the qualitative and quantitative characteristics of the products offered, and inform the User or Customer of dimensions, name, nature, and quality where applicable.
- Prices are clearly displayed to the User and Customer on the store with the product description. The order summary details the product price. Prices include all applicable taxes.
- Prices are displayed in EURO and may also be shown for information purposes only in other currencies for orders destined to or originating from foreign countries.
- Catalog prices apply on the day the order is placed.
- “plumemalice.com” reserves the right to change prices at any time, it being understood that the price in effect on the day of the order will be the only price applicable to the Buyer.
- Standard delivery times are indicated to the User or Customer.
- The website includes any other information required by applicable laws and regulations regarding consumer information in its field.
- “plumemalice.com” reserves the right to collect information about Buyers, including through the use of cookies, which may also be transmitted to an organization responsible for order analysis and credit card fraud prevention. Users have the right to access and correct their data in accordance with French law of January 6, 1978. Personal information relating to Buyers may be subject to automated processing under the same law on data processing, data files, and individual liberties dated January 6, 1978.
- “plumemalice.com” will archive invoices on a reliable and durable medium constituting a true copy and, in accordance with Article 1348 of the French Civil Code, computerized records constitute proof of communications, orders, payments, and transactions between the parties.